Who we are
TBFD Services Limited is a company registered in England and Wales with registered number 10211460. Our website address is: tbfd.co.uk.
TBFD understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy notice in order to demonstrate our commitment to the privacy of our customers.
What personal data we collect and why we collect it
Products & Services
When you request a product or service, we’ll collect some of your personal information to make sure you have everything you need to make the most of our services. We use this information for administration of your contract and to support the delivery of the services or products you have asked for.
The type of personal information we collect are:
Name
Address
Telephone number(s)
Email address
Payment details
The information requested during this process is required to complete the sale of the products or services that form part of your contract with us. We use the information we collect in a variety of ways in providing the service and operating our business, including the following:
- We use the information provided along with the requested service information to supply you with contractual documents.
- We use the information that we collect to operate, maintain, enhance and provide all features of the service, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to you as a customer.
- We use the information that we collect to understand and analyse the usage trends and preferences of our customers to improve our service.
- We may use your email address or other information we collect (i) to contact you for administrative purposes such as customer service, or (ii) to send communications, including updates relating to products and services.
Website Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When submitting a contact form we collect your name, address and the content supplied in the message. These are used for customer service purposes and we do not use the information submitted through them for marketing purposes.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
When someone visits our site we use Google Analytics to collect standard, anonymous internet log data to track visitor behaviour patterns. We do this to discover statistical information such as the number of visitors and paths taken to the various parts of the site. We collect this information in a way which does not identify an individual. We also make no attempt to discover the identities of those visiting our site. We do not associate any data gathered from this site with any personally identifying information from any other source. In the case of wanting to collect personally identifiable information through our website, e.g. via the commenting and messaging sections, we are up-front about this and make it clear that any information we collect will not be used for any financial gain or hidden usage.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Who we share your data with
We share your information in very limited circumstances set out below:
- Where we’re obliged to do so (for example a legal request),
- When we need to work with a third party or core service provider. Each provider is carefully selected, and we’d only pass on the information required for them to perform that service on our behalf; they cannot use your data for any other purpose e.g. their own marketing purposes;
We’ll never sell your information. We’ll always comply with all relevant data protection legislation (including the General Data Protection Regulation).
How long we retain your data
For products & services we only retain your personal information for as long as is necessary for the purpose for which it is provided, or until we are advised that you wish for your personal information to be removed (see your rights, below).
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Under Data Protection law you have rights related to how we protect and look after your personal information
You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.
You can also ask:
a. that any inaccurate information we hold about you is corrected;
b. that we delete information about you in certain situations;
c. that we stop using your personal information for certain purposes;
d. that we don’t make decisions about you by completely automated means;
e. that personal information you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible;
The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will always try to respond to a request to exercise your rights within 1 month.
If you are unhappy with the way we handle your personal information, please contact us at the address below. We will try to address your concerns. If you have a complaint about the way we have handled your information, you can contact the Information Commissioner’s Office who is the relevant authority in the UK.
Company Information:
The data controller is TBFD Services Limited
For enquiries or requests, please email privacy@tbfd.co.uk
Registered head office:
Unit 5 Gainsborough Business Park
Nottingham, N10 1PX
Registered in England
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.